Frequently Asked Questions
Everything you need to know about your Posse order.
What is your shipping policy within Australia?
We offer complimentary standard shipping on all domestic orders over $300. For orders below this amount, a flat rate of $10 applies. Express shipping is also available at checkout for faster delivery.
Do you ship internationally?
Yes, Posse ships worldwide. International shipping rates and delivery timeframes vary by destination and are calculated at the checkout stage. Please note that international orders may be subject to local customs duties and taxes.
What is your return policy?
We accept returns on full-priced items within 14 days of delivery for a refund or store credit. Items must be in their original condition, unworn, unwashed, and with all tags attached. Sale items are eligible for store credit only unless marked as Final Sale.
How do I care for my Posse linen pieces?
To maintain the longevity of our signature linen, we recommend a cold hand wash or a delicate machine wash in a laundry bag. Always air dry in the shade and use a warm iron while the garment is slightly damp for the best results.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing a unique tracking number and a link to track your package's journey.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free payment options including Afterpay and Klarna for eligible customers.